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andsome
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PostSubject: Broadband, TV and phone packages   Mon Aug 14, 2017 7:59 pm

I am finally sick and tired of Virgin Media. On 22 July I agreed a new twelve month contract with them. Today I received an e mail informing me of a £3.49 per month increase. After much discussion on the phone they have offered to waive it for 6 months. This is not acceptable. Anyone have any suggestions for an alternative supplier that I can talk to please?

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PostSubject: Re: Broadband, TV and phone packages   Mon Aug 14, 2017 10:15 pm

You could try Plusnet.
We switched to them just after we moved to our current abode and they made BT look very second rate. Better service at a lower price and less "drop outs".
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 7:43 am

catgate wrote:
You could try Plusnet.
We switched to them just after we moved to our current abode and they made BT look very second rate. Better service at a lower price and less "drop outs".

Thanks for that I will see if they can use Virgin cable lines.

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Mart
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 9:31 am

I have found Virgin Media's service to be good. I've had some problems with the service in the past but none in recent years. No other service can touch them as regards broadband speed. This does come at a price that has become too high though and the latest increase has made me think that I'll talk with them about the matter.

I don't think going elsewhere will give a better service but I might be prepared to forgo the 200Mbps Internet connection and a load of television programmes in order to get back to a more affordable monthly payment. Most of us don't need a 200Mbps broadband speed anyway. Streaming video can be done on a lot less than that.

Since I find VM's service to be technically OK, I don't want the bother of shopping around if it can be avoided. I hope I'll be able to come to a monthly arrangement that I can accept. Just have to see.
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Goldie
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 9:42 am

I am with BT and have never had a problem  smile
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 10:04 am

I'm piggy backing off of my stepD telstra service and that's fine too!! but I haven't got an armchair like goldies!! drum
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 10:06 am

Mart wrote:
I have found Virgin Media's service to be good. I've had some problems with the service in the past but none in recent years. No other service can touch them as regards broadband speed. This does come at a price that has become too high though and the latest increase has made me think that I'll talk with them about the matter.

I don't think going elsewhere will give a better service but I might be prepared to forgo the 200Mbps Internet connection and a load of television programmes in order to get back to a more affordable monthly payment. Most of us don't need a 200Mbps broadband speed anyway. Streaming video can be done on a lot less than that.

Since I find VM's service to be technically OK, I don't want the bother of shopping around if it can be avoided. I hope I'll be able to come to a monthly arrangement that I can accept. Just have to see.

I have just spoken to them again.  They have agreed to give me a further one off credit of £20.94,having agreed yesterday to waive the extra £3'49 per month for 6 months, this means in effect I will not pay the increase for twelve months,
It's well worth having a real go at them and threatening to leave. I have already gone down to 100Mbps.  I will now be paying £33.94 per month for twelve months.  I get 100Mbps broadband, TV one down from the top package, all telephone calls 24/7, caller recognition, and a Tivo box.

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Goldie
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 10:14 am

andsome wrote:
Mart wrote:
I have found Virgin Media's service to be good. I've had some problems with the service in the past but none in recent years. No other service can touch them as regards broadband speed. This does come at a price that has become too high though and the latest increase has made me think that I'll talk with them about the matter.

I don't think going elsewhere will give a better service but I might be prepared to forgo the 200Mbps Internet connection and a load of television programmes in order to get back to a more affordable monthly payment. Most of us don't need a 200Mbps broadband speed anyway. Streaming video can be done on a lot less than that.

Since I find VM's service to be technically OK, I don't want the bother of shopping around if it can be avoided. I hope I'll be able to come to a monthly arrangement that I can accept. Just have to see.

I have just spoken to them again.  They have agreed to give me a further one off credit of £20.94,having agreed yesterday to waive the extra £3'49 per month for 6 months, this means in effect I will not pay the increase for twelve months,
It's well worth having a real go at them and threatening to leave. I have already gone down to 100Mbps.  I will now be paying £33.94 per month for twelve months.  I get 100Mbps broadband, TV one down from the top package, all telephone calls 24/7, caller recognition, and a Tivo box.


Great andsome. Sky were always like that until you put pressure on them. So I ditched them years ago.

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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 10:49 am

I forgot to take into account the deducted price increase above, my actual charge is £30 per month for twelve months.

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malcolm
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 10:52 am

andsome wrote:

  I will now be paying £33.94 per month for twelve months.  I get 100Mbps broadband, TV one down from the top package, all telephone calls 24/7, caller recognition, and a Tivo box.
Does that include line rental andsome ?
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 11:14 am

malcolm wrote:
andsome wrote:

  I will now be paying £30.00 per month for twelve months.  I get 100Mbps broadband, TV one down from the top package, all telephone calls 24/7, caller recognition, and a Tivo box.
Does that include line rental andsome ?


 Forgot to add that, it's £196 per annum. This includes a discount for paying twelve months in advance.

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Last edited by andsome on Wed Aug 16, 2017 8:44 am; edited 1 time in total
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Goldie
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PostSubject: Re: Broadband, TV and phone packages   Tue Aug 15, 2017 11:48 am

We only have internet and free view to be honest. Before we emigrated we did have the tv package  but there are far too many channels in my view.

I feel I do not want  to pay for what I do not watch.  smile
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